Delivery + Returns
Standard postage is charged at a flat rate of $8.70 within Australia. Express postage is charged at $12.00 within Australia. All orders are sent by Australia Post.
International postage is charged at a flat rate of $30. All orders are sent by Australia Post International.
Orders are shipped within 24 hours from receipt / approval of your order and processing of your payment. Delivery will take 2 to 7 workings days but should there be any delays one of our staff will contact you immediately.
Eyetribe ship products via Australia Post anywhere in Australia. International Purchases (Purchases destined for locations outside Australia) will be sent by air freight. International Purchases must meet the requirement of less than 20kg packaged weight. Additional postage charges must be met by the purchaser on delivery. Every effort will be made to process the order ready for shipment within 3-4 weeks from the time of order. Shipping times vary depending on your location. If you require your order to be processed quicker than the time period above, please notify Eyetribe.
- Purchased product must be returned within 14 days of receipt and shipping costs are at the expense of the purchaser.
- Product must be unworn, unmarked and returned in the original condition, inclusive of all original packaging (eg. hangtag, microfibre pouch and case).
- Any product promoted as a “SALE” item cannot be returned.
- Faulty sunglasses (due to manufacturing defects) will be replaceable over a 6 month period from date of purchase. Damage caused by general wear & tear (ie. scratches, stretching, breakages etc.) is not deemed as faulty.
Please email firstname.lastname@example.org for instructions on how to return your item.
RETURNS AND REFUNDS PROCEDURE
If you wish to return an item, you may do so in accordance with the following procedure:
- Please notify Sticks & sparrow within 14 days of accepting delivery of the Product and arrange return of the Product within 14 days after such notification.
- Please notify us by email email@example.com to obtain a “Return Authorisation” number
- Please provide a “proof of purchase”, being either an invoice, bank statement, email confirmation or delivery note.
- Product must be returned to the Sticks & Sparrow HQ in Melbourne.
- On receipt and inspection of goods, we will initiate the Refund/Exchange/Credit as agreed.
- We only accept returns or exchanges for purchases made on the Sticks and Sparrow website. www.sticksandsparrow.com.au
Please contact us via email and advise us of your desired exchange within the 14 day period (from date of purchase). We will do our best to assist.
EYETRIBE 150 Hill Road, Balwyn North , VICTORIA 3104, AUSTRALIA
If you have any further questions please email us at firstname.lastname@example.org